An exciting opportunity for a User Administrator/Management individual to join a great company working within Financial Services. This role will report directly into the Operations Manager!
4 days WFH and flexible working hours – Office in Sydney CBD.
About the role:
- Providing administrative and project support.
- Troubleshooting user access issues (basic).
- User access administration.
- User access management, including onboarding new users and supporting user’s issues (password reset, etc.).
- Develop and maintenance Confluence pages.
- User training.
- Ensuring that users comply with terms of use and contractual relationships.
- Liaise with participant organisations and registered users.
Technical services include:
- Confluence administration & maintenance.
- Security review and ensure compliance with obligations.
- Work with the team to identify new/enhanced processes, etc to continuously drive efficiency, quality and innovation.
- Management of user maintenance.
- Ensuring all user management information is up to date.
- Production of regular updates and monthly reports.
- Communication with key stakeholders in respect of user matters relating to associated service offerings.
Client services include:
- Serve as the main point of contact in all matters related to client concerns and needs.
- Build and strengthen client relationships to achieve long-term partnerships.
- Maintain accurate client records, keeping track of any contract updates and renewals.
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
About you:
- Microsoft skills.
- Atlassian, Jira and Confluence.
- OKTA - Okay to pick up as you go.
- Strong customer service skills
If this sounds like the position for you, please apply below or send your resume to prayer.zeogar@tomexecutive.com otherwise you can reach me on 0456853679.
Only Australian Citizens and Permanent Residents will be considered at this stage of the process.
