Job Description

User Administrator/User Management

  • 05 Sep 2023
  • Sydney
  • FullTime

An exciting opportunity for a User Administrator/Management individual to join a great company working within Financial Services. This role will report directly into the Operations Manager! 

4 days WFH and flexible working hours – Office in Sydney CBD. 

About the role: 

  • Providing administrative and project support. 
  • Troubleshooting user access issues (basic). 
  • User access administration.
  • User access management, including onboarding new users and supporting user’s issues (password reset, etc.).
  • Develop and maintenance Confluence pages.
  • User training.
  • Ensuring that users comply with terms of use and contractual relationships.
  • Liaise with participant organisations and registered users.

Technical services include: 

  • Confluence administration & maintenance.
  • Security review and ensure compliance with obligations.
  • Work with the team to identify new/enhanced processes, etc to continuously drive efficiency, quality and innovation.
  • Management of user maintenance.
  • Ensuring all user management information is up to date.
  • Production of regular updates and monthly reports.
  • Communication with key stakeholders in respect of user matters relating to associated service offerings.

Client services include: 

  • Serve as the main point of contact in all matters related to client concerns and needs.
  • Build and strengthen client relationships to achieve long-term partnerships.
  • Maintain accurate client records, keeping track of any contract updates and renewals.
  • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.

About you:  

  • Microsoft skills. 
  • Atlassian, Jira and Confluence. 
  • OKTA - Okay to pick up as you go. 
  • Strong customer service skills 

If this sounds like the position for you, please apply below or send your resume to otherwise you can reach me on 0456853679.

Only Australian Citizens and Permanent Residents will be considered at this stage of the process.